Order Info

A Note on Offers, Sales, Promotions and Discounts: Unless otherwise stated, prices on full price, sale and promotional items and affiliate offers cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable to all sizes, colors or styles. Quantities are limited; no rain checks will be issued. Offers are not valid on previously purchased merchandise or purchases of gift cards. AgentCali, LLC. reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice.

 

Billing Process

AgentCali accepts VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. With credit card orders, we will not bill your card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. AgentCali reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone.

 

Sales Tax

AgentCali is required by law to charge sales tax on orders shipped to certain states including California. Sales tax does not apply to orders shipped to addresses where we are not required to charge it.

 

Shipping Options

Orders are shipped via UPS, Fedex and USPS ground service for a flat rate of $6.50 under $99.99 and free over $100.

We do not offer Saturday or Sunday deliveries. P.O. Boxes. A.P.O. and F.P.O. addresses are automatically shipped via USPS Ground.

 

Shipping Time Estimates

Orders placed during business hours (Monday through Friday, 9:00 AM to 5:00 PM PST) are typically processed and shipped to arrive within 7-10 Business Days. Please allow for an average of one additional business day for processing. During peak holiday periods, orders can take a little longer to process and ship. If your shipping information does not match your billing information, there may be a delay in order processing. For consumer protection, all orders are subject to review, including credit card authorization and verification. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated. Once an order has processed, delivery time depends on the chosen shipping method.

 

International Shipping

At this time, AgentCali can only ship orders to addresses located within the 48 continental United States as well as Alaska and Hawaii and Canada. Orders being delivered to Alaska and Hawaii are shipped via USPS and may take 7-14 days for ground delivery.

 

Shipping to Multiple Addresses

If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.

 

Return Policy

AgentCali accepts returns on unworn, unwashed or defective full-priced merchandise for up to thirty days after purchase date. Original receipt and tags must be attached. Items marked “sale” and “final sale” are not returnable. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.

Items are required to be shipped back with the original receipts. Please email us at info@agentcali.com or call toll free (844) Agent-CA (844) 243-6822 so we can assist.

 

Returns Without Receipt

Please include a note along with your order that includes your order number and your full name (you can find the order number on the order confirmation email you originally received or by logging in to your account and viewing your order history. If you have further questions or require additional assistance, Please email us at info@agentcali.com or call toll free (844) Agent-CA (844) 243-6822 so we can assist.

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